Important Message About What You Pay for Vaccines (Effective January 1, 2023) - Our plan covers most Part D vaccines at no cost to you. Call Customer Care for more information.

Important Message About What You Pay for Insulin (Effective January 1, 2023) - You won’t pay more than $35 for a one-month supply of each insulin product covered by our plan, no matter what cost-sharing tier it is on.

Options for Filling Your Prescription

With Empire Plan Medicare Rx, you will have access to more than 65,000 network pharmacies nationwide. You also may choose to have your prescription filled and mailed directly to your home or office using the Plan’s Mail Service Pharmacy. With the Plan's Mail Service Pharmacy, you have:

  • Personal service with a 24-hour, toll-free hotline to speak with a registered pharmacist about any questions or concerns you may have.
  • Excellent quality through confidential, tamper-resistant and temperature-controlled packaging of prescriptions.
  • Internet and refill-by-phone services to order your prescription refills 24 hours a day, 7 days a week.

Members have a choice to sign up for automated mail service delivery. Medicare regulations require all Part D plans to obtain patient consent before each delivery of a new or refilled prescription, unless members have opted into the auto ship refill program. Typically, you should expect to receive your prescription drugs within 10 calendar days from the time that the CVS Caremark® Mail Service Pharmacy receives the order. If your mail service drugs do not arrive within the estimated time frame, please contact us toll free at 1-877-NYSHIP (1-877-769-7447) and select option 4 for the Prescription Drug Program, 24 hours a day, 7 days a week. TTY users call 711.  

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  • Have Questions? 1-877-769-7447
  • Call us toll-free, 24 hours a day, 7 days a week. TTY users call 711
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